Frequently Asked Questions
Everything you need to know about your Jason Aldean gear.
When will my order ship?
Standard orders are typically processed within 3-5 business days. Once shipped, you will receive a confirmation email with tracking information. Please note that pre-order items will ship according to the date listed on the product page.
What is your return policy?
We accept returns and exchanges on unworn and unwashed merchandise within 30 days of delivery. Items must be in their original condition with tags attached. Please note that final sale items and music media are not eligible for return.
How do I know which size to order?
A detailed size chart is available on each product page to help you find the perfect fit. Our apparel generally follows standard unisex sizing unless otherwise specified in the product description.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery timelines vary by location and will be calculated at checkout. Please be aware that international orders may be subject to customs duties and taxes.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover) as well as digital payment options including PayPal, Apple Pay, and Google Pay for a secure checkout experience.
What should I do if my item arrives damaged?
We strive for the highest quality, but if you receive a defective or damaged item, please contact our customer support team within 7 days of delivery with your order number and a photo of the damage so we can arrange a replacement.